Return Policy

Terry's florist stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at (888) 507-9738. We will do whatever it takes to make it right. Because we know that if you’re not satisfied, neither are we. We will work through what the issue is and determine a solution, that may involve a full or partial refund for your purchase, a gift card or a replacement of the original arrangement. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Terry's florist directly. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge. Terry's florist is not responsible for any order where the recipient refuses to accept the item. Terry's florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Delivery
  • In addition to our delivery network. We also use UPS, FedEx and USPS to deliver our flowers and product.
  • We do not deliver flowers or other products for orders less than $29.99
  • 2PM local time is the cut off for same day deliveries
  • Orders after 2PM will be delivered the following business day.
  • Delivery hours are typically 9am to 5pm local time.
  • Orders placed on Sunday will be scheduled for delivery the following Monday.
  • Delays - We will make every effort to contact you
  • Holidays we can not guarantee delivery on busy floral holidays ie Thanksgiving, Christmas, and Valentine’s Day. Please place these orders four days in advance to assure delivery.
  • Undeliverable Locations : These are not limited to cemeteries, cruise ships, airport terminals, post office boxes, remote locations and rural locations.
  • Non Delivery / Late Delivery
    Some conditions are outside our control road closures, traffic conditions, lack of access to the delivery address and weather conditions. Incorrect or insufficient address provided. These orders will be rescheduled at the next available delivery time or date.
Service Fees
  • If a floral container or vase is not available a similar container will be substituted.
  • Flower arrangements and assorted flowers, if some flowers are not available we will substitute other kinds of flowers at equal or greater value.
  • Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category.