Terry's florist stands behind every product we sell. We offer our 100% Customer Satisfaction
Guarantee with every flower
arrangement that we design and deliver. If for any reason you are not completely satisfied
with the flower arrangement
we have delivered, simply contact our customer service department at (888) 507-9738. We will
do whatever it takes to
make it right. Because we know that if you’re not satisfied, neither are we. We will work
through what the issue is and
determine a solution, that may involve a full or partial refund for your purchase, a gift
card or a replacement of the
original arrangement. If an order is filled and delivered to the recipient and there is a
question of the quality of the
arrangement, the recipient should contact Terry's florist directly. In almost every case, we
will gladly replace the
arrangement with one of equal or greater value, free of charge. Terry's florist is not
responsible for any order where
the recipient refuses to accept the item. Terry's florist will not issue refunds to any
customer where the recipient,
for whatever reason, will not accept the item or refuses delivery.
In addition to our delivery network. We also use UPS, FedEx and USPS to deliver our flowers and product.
We do not deliver flowers or other products for orders less
- 2PM local time is the cut off for same day deliveries
Orders after 2PM will be delivered the following business day.
- Delivery hours are typically 9am to 5pm local time.
Orders placed on Sunday will be scheduled for delivery the
- Delays - We will make every effort to contact you
Holidays we can not guarantee delivery on busy floral holidays
ie Thanksgiving, Christmas, and Valentine’s Day. Please place
these orders four days in advance to assure delivery.
Undeliverable Locations : These are not limited to cemeteries,
cruise ships, airport terminals, post office boxes, remote
locations and rural locations.
Non Delivery / Late Delivery
Some conditions are outside our control road closures, traffic
conditions, lack of access to the delivery address and weather
conditions. Incorrect or insufficient address provided. These
orders will be rescheduled at the next available delivery time
If a floral container or vase is not available a similar
container will be substituted.
Flower arrangements and assorted flowers, if some flowers are
not available we will substitute other kinds of flowers at
equal or greater value.
Specialty gifts may be substituted with another specialty gift
of equal or greater value within the same category.